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Instructor-led Training – Leader’s Guide and Participant’s Workbook

Workshops are designed to help representatives integrate content from their home study materials and to provide application opportunities. Workshops provide hands-on practice that will help representatives interact with customers successfully. Each workshop contains a Leader’s Guide, Participant’s Workbook, and PowerPoint presentation, along with ancillary materials as needed.

The Leader’s Guide includes facilitation instructions, instructor’s notes, and hard copies of PowerPoint slides, worksheets, and related materials. An accompanying Participant’s Workbook provides hard copies of the PowerPoint slides and activity exercises, with space for representatives to take notes.